310251: MANAGEMENT INFORMATION SYSTEMS
Examination Scheme: Theory: 100 Marks
• To learn and understand fundamentals of Information Systems
• To learn and understand architecture, methodology and applications of MIS
Unit I (06 Hrs)
Foundations of Information Systems and Management: Why Information systems? Components and resources of information systems, Information system activities, Types of information systems: Operations support systems and Management support systems Management Information Systems: Definition, role and impact of MIS, Introduction to Management, Approaches to Management, Functions of the managers: Management effectiveness, planning, organizing, staffing, coordinating and directing, MIS as a support to the management and a tool for management Process, Organization structure and theory: Organization structure, behavior, organization as a system, MIS: Organization Strategic Management of Business: Concept of Corporate Planning, Essentiality of strategic planning, development of business strategies, types of strategies, MIS for Business Planning Infrastructure management: Selection, maintenance of hardware, communication equipments and software as per MIS needs of the organization. Ensure uptime of hardware resources, database management and end user training
Unit II (06 Hrs)
Applications of MIS
Manufacturing Sector: Introduction, Personal Management, Marketing Management,
Accounting and Finance Management, Production Management, Materials Management and
Marketing Management, MIS Applications in Banking and Insurance Sector
Service Sector: Introduction, MIS applications in service industry Cross-Functional Enterprise Systems: Introduction, Collaboration systems in Manufacturing, Enterprise application Integration, Transaction Processing systems Implementation Challenges: Integration, implementing IT, End user Resistance and
Involvement, Change Management
Unit III (06 Hrs)
Enterprise Management Systems (EMS): Introduction, Enterprise Resource Planning (ERP)
systems: Basic features, benefits, selection, implementation, EMS and MIS
Business Process Re-engineering (BPR): Introduction, Business process, Process and Value
stream model of the organization, MIS and BPR Business Process Outsourcing (BPO): What is BPO? Voice BPO i.e. Call center, non-voice BPO, Scope of BPO, challenges in BPO management
Unit IV (06 Hrs)
Customer Relationship Management(CRM): Introduction, What is CRM? Three phases of
CRM, Benefits, challenges and trends in CRM Supply Chain Management(SCM): What is SCM? Role of SCM, Benefits, challenges and trends in SCM Electronic Commerce Systems(eCommerce): Introduction, scope, B2C, B2B and C2C, Essential e-Commerce processes, Electronic Payment Processes, e-Commerce Applications
Unit V (06 Hrs)
Decision Support Systems (DSS): Concept and philosophy, Using Decision Support systems: What-if analysis, sensitivity analysis, Goal-seeking analysis, Optimization analysis, Introduction to Data Warehouse: Architecture, Organization and Management of Data Warehouse, Implementation, Data Mining for Decision support, Executive Information systems, Enterprise Information portal and knowledge management systems, Introduction to Artificial Intelligent Systems, Knowledge Based Expert systems, GIS
Unit VI (06 Hrs)
Security and Ethical Challenges: Introduction, Ethical responsibility of Business
Professionals, Computer Crime, Hacking, Cyber Theft, Software Piracy, Privacy issues,
Health issues Security Management: Introduction, Tools, Encryption, Firewalls, e-Mail monitoring,
biometric security, disaster recovery, fault-tolerant systems, system controls and audits,
Contingency management and solutions Global Management of Information Technology: Cultural, political and Geo-economic challenges, global business/it strategies, applications, platforms and Data access issues
Text Hooks:
1. O'Bricn J., "Management Information Systems: Managing Information Technology in the Business Enterprise", 6* Edition, Tata McGraw-Hill Publishing Company Limited, 2004, ISBN 0 - 07 - 058739 - 6
2. Jawadekar W., "Management Information Systems", 2nd Edition, Tata McGraw-Hill Publishing Company Limited, 2002, ISBN 0 - 07 - 044575 - 3
Reference Books:
1. Post G., Anderson D., "Management Information Systems", 3rd Edition, Tata McGraw-Hill Publications, ISBN 0 - 07 - 049940 - 3
2. Gupta U., "Management Information Systems: A Managerial Perspective", Galgotia, ISBN 81-7515-085-8
Examination Scheme: Theory: 100 Marks
• To learn and understand fundamentals of Information Systems
• To learn and understand architecture, methodology and applications of MIS
Unit I (06 Hrs)
Foundations of Information Systems and Management: Why Information systems? Components and resources of information systems, Information system activities, Types of information systems: Operations support systems and Management support systems Management Information Systems: Definition, role and impact of MIS, Introduction to Management, Approaches to Management, Functions of the managers: Management effectiveness, planning, organizing, staffing, coordinating and directing, MIS as a support to the management and a tool for management Process, Organization structure and theory: Organization structure, behavior, organization as a system, MIS: Organization Strategic Management of Business: Concept of Corporate Planning, Essentiality of strategic planning, development of business strategies, types of strategies, MIS for Business Planning Infrastructure management: Selection, maintenance of hardware, communication equipments and software as per MIS needs of the organization. Ensure uptime of hardware resources, database management and end user training
Unit II (06 Hrs)
Applications of MIS
Manufacturing Sector: Introduction, Personal Management, Marketing Management,
Accounting and Finance Management, Production Management, Materials Management and
Marketing Management, MIS Applications in Banking and Insurance Sector
Service Sector: Introduction, MIS applications in service industry Cross-Functional Enterprise Systems: Introduction, Collaboration systems in Manufacturing, Enterprise application Integration, Transaction Processing systems Implementation Challenges: Integration, implementing IT, End user Resistance and
Involvement, Change Management
Unit III (06 Hrs)
Enterprise Management Systems (EMS): Introduction, Enterprise Resource Planning (ERP)
systems: Basic features, benefits, selection, implementation, EMS and MIS
Business Process Re-engineering (BPR): Introduction, Business process, Process and Value
stream model of the organization, MIS and BPR Business Process Outsourcing (BPO): What is BPO? Voice BPO i.e. Call center, non-voice BPO, Scope of BPO, challenges in BPO management
Unit IV (06 Hrs)
Customer Relationship Management(CRM): Introduction, What is CRM? Three phases of
CRM, Benefits, challenges and trends in CRM Supply Chain Management(SCM): What is SCM? Role of SCM, Benefits, challenges and trends in SCM Electronic Commerce Systems(eCommerce): Introduction, scope, B2C, B2B and C2C, Essential e-Commerce processes, Electronic Payment Processes, e-Commerce Applications
Unit V (06 Hrs)
Decision Support Systems (DSS): Concept and philosophy, Using Decision Support systems: What-if analysis, sensitivity analysis, Goal-seeking analysis, Optimization analysis, Introduction to Data Warehouse: Architecture, Organization and Management of Data Warehouse, Implementation, Data Mining for Decision support, Executive Information systems, Enterprise Information portal and knowledge management systems, Introduction to Artificial Intelligent Systems, Knowledge Based Expert systems, GIS
Unit VI (06 Hrs)
Security and Ethical Challenges: Introduction, Ethical responsibility of Business
Professionals, Computer Crime, Hacking, Cyber Theft, Software Piracy, Privacy issues,
Health issues Security Management: Introduction, Tools, Encryption, Firewalls, e-Mail monitoring,
biometric security, disaster recovery, fault-tolerant systems, system controls and audits,
Contingency management and solutions Global Management of Information Technology: Cultural, political and Geo-economic challenges, global business/it strategies, applications, platforms and Data access issues
Text Hooks:
1. O'Bricn J., "Management Information Systems: Managing Information Technology in the Business Enterprise", 6* Edition, Tata McGraw-Hill Publishing Company Limited, 2004, ISBN 0 - 07 - 058739 - 6
2. Jawadekar W., "Management Information Systems", 2nd Edition, Tata McGraw-Hill Publishing Company Limited, 2002, ISBN 0 - 07 - 044575 - 3
Reference Books:
1. Post G., Anderson D., "Management Information Systems", 3rd Edition, Tata McGraw-Hill Publications, ISBN 0 - 07 - 049940 - 3
2. Gupta U., "Management Information Systems: A Managerial Perspective", Galgotia, ISBN 81-7515-085-8
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